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Space Connect Limited (England and Wales company registration number 10740031) (we, us, our, Space Connect) is committed to protecting your privacy and personal data. 

Below is our Privacy Notice (Privacy Notice) which details the steps we take to protect your personal data when you access our site and use our app (together the “Space Connect Platform”). It describes (i) the services we offer and the according legal status, (ii) what personal data we collect, (iii) how we use your data, (iv) your choices regarding our use of it, (v) the steps we take to protect your personal data and (vi) how you can review and correct your personal data.

We reserve the right to modify this Privacy Notice at any time and the version that will apply to your use of the Platform will be the version that is current and displayed on the Platform on the date on which you access it, so please ensure that you check this page periodically for any updates. Where we make material changes to this Privacy Notice we will notify you directly.

What personal information do we collect?

We collect, hold and process two categories of personal information:

1.    Account and Marketing Data is the personal information that we collect when:

•    you ask to receive information about us or our services and products or sign up for our newsletter;
•    you contact us directly (e.g. by telephone, email, webchat) or visit our website;
•    you become an administration of a customer account

The Account and Marketing Data we collect may include company/personal names, usernames, phone numbers, email addresses, your location, billing information, information about how you use our website or the Services (for example, traffic volumes, time spent on pages), your IP address and/or other device-identifying data, and other information required to provide a service or information you have requested from us.

2.    Visitor or Employee Data is personal information about a customer’s visitors or employees that is input into the Space Connect Platform. Visitor and Employee Data may include visitors’ and employees’ names, phone numbers, email addresses, locations and photos, times of visit, visitors’ employers’ names, the signed visitor agreement, and any other information that a customer decides to capture about its visitors and employees. 

We will not disclose, move, access, process or use Visitor or Employee Data except as provided in our Terms of Service and we require our customers to comply with applicable privacy and data protection laws.

Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of our website or the Services.

We also collect personal information through the use of cookies, web beacons and similar storage technologies. Please refer to our Cookie Policy for further information, including information on how you can disable these technologies.

How we use your personal information

In accordance with data protection laws, we will only process personal data where we have a lawful basis for doing so. In respect of personal data, these lawful basis are: 

1.    Where it is necessary to provide services to you under the performance of the contract we have with you (contract necessity);
2.    Where we are required to do so in accordance with legal or regulatory obligations (legal necessity);
3.    Where you have given your consent (consent); and,
4.    Where it is in our (or a third party’s) legitimate interests to process your personal data and these interests do not prejudice your own interests or fundamental rights and freedoms (legitimate interests)

How long will we keep your data for 

How long we retain your Personal Data depends on the type of data and whether we have an ongoing need to retain it. We will retain your Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required by law. 

Where will your personal data be processed?

We only transfer data outside of the UK or EEA if it is to a country or organisation that is deemed by the UK or EU to have adequate protection of data, or if appropriate safeguards have been put in place, for example, EU Standard Contractual Clauses or the UK International Data Transfer Agreement/Addendum. Space Connect uses a single data centre operated by Microsoft Azure located in Australia. Standard Contractual Clauses are in place to protect the overseas transfer of your data.  

Disclosing your personal information

We will disclose your personal data only to third-party service providers whom you already have an existing relationship with. We may disclose personal data to our professional advisors when seeking advice.

We may occasionally be required by law enforcement, law, court order, governmental authority, or public authority to disclose certain types of personal data, for example in the administration of justice or where we must defend ourselves legally. We may also need to disclose personal data in the event of a reorganisation, sale, or takeover.

When Space Connect receives a legally binding request to disclose PII, Space Connect will, where legally permitted, notify the Data Subject via email. Space Connect will reject any non-legally binding requests for PII, or Data Subjects will be consulted where appropriate.

Your rights 

Data protection laws grant you certain rights in relation to your personal data and our processing. You have the following rights in relation to your personal data:

•    a right to request confirmation from us as to whether we are processing your personal data and, if so, a copy of such personal data;
•    a right to request that inaccurate personal data is rectified;
•    a right to request to receive your personal data in machine-readable format and to request that we provide this to a third party controller;
•    a right to object to processing where the lawful basis is that it is in our legitimate interests;
•    a right to request that certain personal data is erased where it is no longer necessary for us to process it, where you have withdrawn your consent (as described immediately below), or where you have objected (as described immediately above), where your personal data has been unlawfully processed, or where erasing your personal data is required in accordance with a legal obligation;
•    a right to withdraw your consent where this is the lawful basis on which we process your personal data;
•    a right to request an explanation of the logic involved where we make decisions about you solely through automated means;
•    a right to complain to your national data a right to object to direct marketing.

If you are unsure about your rights or are concerned about how your personal data may be processed, please feel free to contact us at If you would like to exercise any of your rights, then you can do so by contacting us as described above. 

Use of Sub-Processors

Space Connect only uses sub-processors that adhere to the same applicable level of security and data privacy protection that we do. In the event that data is processed by a sub-processor, Space Connect remains responsible for the security of that data unless Space Connect can prove the sub-processor is at fault.

Space Connect utilises Microsoft Azure data centres for visitor and employee data. In addition, some Account and Marketing Data we collect is processed by third-party data processors in other countries, including the United States. These countries are not subject to an adequacy decision by the European Commission and instead, in transferring your personal data to these countries, we take other appropriate safeguards as prescribed data protection laws. We have verified that our data processors in the United States have self-certified under the EU-US Privacy Shield framework.

Protecting your personal information

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use, or disclosure. For example, we store the personal data you provide on computer systems with limited access that are located in facilities to which access is limited. It is your responsibility to ensure the security of your password and not to reveal this information to others. 

Cookie Policy

Your continued use of our website and use our app (together the “Space Connect Platform”), (both as defined in the Space Connect Terms of Service) will signify your acceptance of this Policy. We may modify this Policy without notifying you, so we encourage you to check this Policy from time to time.

By using the website or the Service, you are agreeing that we can use the cookies described in this Cookie Policy. You can stop cookies by changing the settings on your browser.

Changes to this policy

We may change this policy by uploading a revised policy onto our website ( (the website). Unless stated otherwise, the change will apply from the date that we upload the revised policy.

What are cookies

Cookies are text files containing small amounts of information which are downloaded to your browsing device, e.g. a computer or smartphone, when you visit a website. Cookies can be recognised by the website that downloaded them or other websites that use the same cookies. This helps websites know if the browsing device has visited them before.

Cookies do lots of functions, like helping us understand how the website is being used, letting users navigate between pages effectively, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

In this policy, we also use the term cookie to refer to similar technologies such as pixel tags. A pixel tag (also known as a web beacon) is a small string of code that represents a clear graphic image and is used in conjunction with a cookie. In contrast to cookies, which are stored on a user's computer hard drive, pixel tags are embedded invisibly on web pages or in emails. A pixel tag allows us to capture certain additional types of information about a visitor's actions on a website, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the tag is placed and details about any items that were purchased. Pixel tags help us analyse our customers' online behaviour and measure the effectiveness of our website and our advertising. We work with service providers that help us track, collect and analyse this information.

What types of cookies does Space Connect use?

The types of cookies used by most websites can generally be put into five categories: Strictly Necessary, Performance, Functionality, Tailored Content and Targeting. You can see what cookies we use.

1.    Strictly necessary cookies

These cookies are essential for the full functionality of our website and the Service. They enable you to navigate around our website and the Service and use their features, such as accessing secure areas. Without these cookies, you may not be able to access all the functions of our website or the Service.

2.    Performance cookies

These cookies collect information about how you use our website or the Service, e.g. which pages are the most visited and if you receive any error messages from any pages. These cookies do not gather information that identifies you. All information these cookies collect is anonymous and only used to improve how our website and the Service work.

3.    Functionality cookies

These cookies allow our website and the Service to remember the choices you make, e.g. your user name, language or your region. These cookies can also be used to remember the changes you made to text size, font, and other parts of pages that you can customise. They may also be used to provide services you have requested, e.g. watching a video or commenting on a post. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.

4.    Tailored content cookies
These cookies help our website and the Service provide enhanced features and display content in a way that is relevant to you. They help determinate what information is shown on our website and the Service based on how you have used our website and the Service previously. These cookies also track your browsing activity on other websites.

5.    Targeting cookies
These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. This means that after you have been to our website, you may see some advertisements about our services elsewhere on the Internet.

You may opt out of targeted advertising at Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

How long will cookies stay on my browsing device?

The length of time a cookie will stay on your browsing device depends on whether it is a persistent or session cookie. Session cookies will only stay on your browsing device until you stop browsing.

Persistent cookies will stay on your browsing device until they expire or are deleted.

First and Third-party cookies

First-party cookies are cookies that belong to Space Connect, while third-party cookies are cookies that another party places on your browsing device through our website or the Service.

How to control and delete cookies 

The browser you are using to view the website or use the Service can enable, disable or delete cookies. To do this, please follow the instructions provided for your browser.
Please note that if you set your browser to disable cookies, you may not be able to access certain parts of the website or the Service. Other parts of the website or the Service may also not work properly. You can find out more information about how to change your browser cookie settings at

Third-party website cookies

Other websites may use different cookies from those Space Connect uses. You acknowledge and agree that Space Connect is not responsible for any third-party websites or applications and you access third-party websites and applications at your own risk. Please understand other websites and applications are independent from Space Connect so you must inform yourself of their separate cookie policies.

Last updated

This Privacy Notice was last updated on 29 January 2024.